Jewelry & Diamonds Return Policy

Customer satisfaction is our prime motive. If you are not completely satisfied with an item you purchased, you may return it and we will refund your purchase if it is eligible.

How to Return a Purchase?

• Notify us within 3 days from receipt and receive a RAN (return authorization number) by email.
• Please send the item with insurance along with the lab appraisal or certificate. Shipping costs are the buyers responsibility.
• Once our experts inspected the returned item you will receive full refund.
• Please note that item returned without the appraisal or certificate, it's issue cost will be deducted from the refund.

Watches Return Policy

• All watches are shipped with a return seal. If this seal is removed, damaged, or manipulated, return is void. This seal MUST be present and unaltered for any returns.
• If you suspect that your watch may be somehow defective, please notify Naymark Jewelry immediately. Do not attempt to repair the watch yourself or by anyone else.
• ALL returns must have a return authorization before being returned to us. Requests for RMA must be made within 15 days of order delivery, and return back to us no later than 10 days after an RMA been issued.
• Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
  
• All watches returns are subject to a $25 restocking fee. This fee will be waived on watches returned for exchange for an item of equal or greater value.
• Watches with proven factory defects (as determine by Naymark) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
• Picture or description discrepancies on our web site or other advertising are not considered defects.
• Out of the box visual defects must be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
• All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, additional restocking fees may apply.
• All shipping charges are not refundable.
• Once your order has shipped (tracking number has posted to your order), we are unable to cancel your order and the terms of this return policy apply.
• Shipments that are refused or returned to us as undeliverable will be processed as refunds according to this return policy.
• Charges for additional links are not refundable.
• Watches which have been sized (by anyone other than Naymark) are not returnable.
• Freight charges for all returns will be the responsibility of the customer.